Shipping policy
Order Fulfillment
Okie Bee partners with a trusted third party fulfillment center to process and ship customer orders. While we coordinate your order, the shipping and fulfillment process is managed by Brand On Demand INC, our fulfillment partner located in Arvada, Colorado, USA.
Processing and Shipping Times
Orders for products that are in stock are typically processed and shipped in USA within 3 to 5 business days.
Once your order has been shipped, a tracking number will be sent to the email address associated with your order. Please monitor your email for shipping updates.
Free Standard Shipping on U.S. Orders
All U.S. orders ship free via standard shipping. We currently offer standard shipping only — express shipping is not available at this time, whether for U.S. or international orders.
Shipping Times
| Shipping Method | Carrier | Estimated Transit Time |
|---|---|---|
| U.S. Domestic Standard | USPS | 2–4 business days |
| International – Canada | FedEx | 3–5 business days |
| International – Europe & UK | FedEx | 3–5 business days |
| International – Australia, NZ & Other | FedEx | 3–5 business days |
Transit times are estimates and begin after your order has been processed and dispatched. International shipments may be subject to additional delays due to customs processing, which is outside of our control. International orders are shipped DDU (Delivery Duty Unpaid) — any customs duties, import taxes, or fees assessed by the destination country are the responsibility of the customer. Customers in the United Kingdom may need to provide an EORI number to clear customs.
Okie Bee currently ships within the United States and to a limited number of international destinations. If your country is not listed in the rates table below, we are unable to fulfill orders to that destination at this time.
International Shipping Rates
International shipping rates are calculated by destination zone and order weight, as shown below. Rates are shown in USD.
| Weight | Canada | Europe & UK | Australia, NZ & Other |
|---|---|---|---|
| 0–1 lb | $19.00 | $20.00 | $25.00 |
| 1.01–2 lb | $20.00 | $21.00 | $27.00 |
| 2.01–3 lb | $22.00 | $24.00 | $32.00 |
| 3.01–4 lb | $24.00 | $27.00 | $37.00 |
| Every additional pound | +$5.50 | +$6.00 | +$8.00 |
Europe & UK zone includes: Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, and the United Kingdom.
Australia, New Zealand & Other zone includes: Australia, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Hungary, Indonesia, Latvia, Lithuania, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam. (Macau is also part of this zone per our fulfillment partner but is not yet enabled for checkout on our store.)
Order Tracking
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. This allows you to monitor your shipment throughout the delivery process.
If you do not receive your tracking information within the expected processing timeframe, please contact our support team for assistance.
Lost Packages
If your package is lost while in transit, please contact our customer support team immediately at support@okiebee.com.
For your peace of mind, if your shipment is determined to be lost in transit, we will issue you a full refund. We will separately work with our shipping and fulfillment partners to investigate and resolve the missing shipment.
Need Assistance?
If you have any questions regarding your order, shipping status, or delivery, please contact our support team.
Email: support@okiebee.com