Refund policy
At Okie Bee, we want every order to arrive correctly and in good condition. Due to the nature of our health and wellness products, we do not accept physical returns. Refunds may be available only in certain qualifying circumstances as described below.
No Physical Returns
For health, hygiene, safety, and fulfillment reasons, Okie Bee does not accept physical returns of products once they have been shipped or delivered.
Please do not send products back to Okie Bee, our suppliers, fulfillment partners, or shipping carriers unless our customer support team specifically instructs you to do so in writing.
A physical return is generally not required for an approved refund claim.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at support@okiebee.com.
To help us review your claim, we may ask you to provide:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging or shipping label
- Any other information reasonably required to verify the issue
If your claim is verified and approved, we may provide an appropriate resolution, which may include a full or partial refund or, where available, a replacement.
Lost Shipments
If your shipment appears to be lost in transit, please contact us at support@okiebee.com.
We may review the tracking information and verify the shipment status with our shipping carrier and fulfillment partner.
If the shipment is reasonably determined to have been lost in transit, we will issue an applicable refund to your original payment method while we separately work with our shipping and fulfillment partners to investigate the missing shipment.
Orders Marked as Delivered but Not Received
If tracking information shows that your order has been delivered but you cannot locate the package, please contact us as soon as possible.
Before contacting us, please check:
- Around your delivery location
- With household members
- With neighbors
- With your building reception, concierge, or management office, where applicable
- That the shipping address provided with your order was correct
In some cases, a carrier may mark an order as delivered shortly before the package actually arrives.
Claims involving orders marked as delivered will be reviewed individually based on the available tracking, delivery, and order information.
A refund is not automatically guaranteed solely because a customer is unable to locate a package that has been confirmed as delivered.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Okie Bee may not be responsible for orders that are delayed, misdelivered, returned, or lost because an incorrect or incomplete shipping address was provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the address if the order has not entered fulfillment, but changes cannot be guaranteed once processing has begun.
Refund requests resulting from incorrect customer-provided shipping information will be reviewed on a case-by-case basis.
Change of Mind or Product Preference
We do not provide refunds solely because of:
- A change of mind
- Personal preference
- Taste, smell, texture, or other subjective product preferences
- A customer deciding they no longer want the product
- A product not producing a particular personal result or outcome
Individual experiences with health and wellness products may vary.
This provision does not limit any rights available to customers under applicable consumer protection laws.
Order Cancellations
If you need to cancel or modify an order, please contact us at support@okiebee.com as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request. However, orders may enter fulfillment shortly after they are placed.
Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.
Free Standard Shipping on U.S. Orders
Okie Bee offers Free Standard Shipping on U.S. Orders where indicated on our website.
Because no standard shipping fee is charged on qualifying U.S. orders, there is normally no standard shipping amount to refund.
If optional expedited, priority, or other paid shipping services are offered and selected by the customer, those additional shipping charges may be non-refundable once the order has been shipped, except where required by applicable law.
Promotional and Discounted Items
Products purchased during a sale or with a promotional code remain subject to this Refund Policy.
Any approved refund will be based on the amount actually paid for the affected product after applicable discounts or promotional credits.
Refund Processing
If your refund request is approved, the refund will be issued to the original payment method used for your purchase.
After we issue the refund, your bank, credit card provider, or payment processor may require additional time to process and post the funds to your account.
These processing times are determined by your financial institution or payment provider and are outside Okie Bee's control.
Refund Abuse and Fraud
Okie Bee reserves the right to review and decline refund claims where we reasonably determine that there is evidence of:
- Fraud or attempted fraud
- False or misleading information
- Repeated or excessive refund requests
- Multiple claims relating to the same order or shipment
- Abuse of promotional offers
- Other misuse of this Refund Policy
Any decision will be based on the circumstances and information available for the individual claim.
How to Request a Refund
To request a review of a qualifying refund claim, please contact:
Email: support@okiebee.com
Please include:
- Your order number
- The email address associated with your order
- A brief description of the issue
- Supporting photographs, where applicable
Our support team may request additional information where reasonably necessary to review your claim.
Contact Us
If you have any questions about this Refund Policy or your order, please contact us at:
Nothing in this Refund Policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.